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Privacy Policy

Privacy Notice

Hello there. Congratulations. You've found one of our 'compliance-legal-official' sections here on our otherwise light-hearted website. We're sorry that despite being important information, it's certainly not very entertaining. In fact, we promise that we're going to have a bash at rewriting all this in our usual engaging and accessible way in the near future.

For now though, rest assured everything here has been approved by the relevant people - and so should be more than enough for those of you that may have privacy-related queries. 

This privacy notice is for this website www.dcuk.com and served by Devoncraft UK Limited (t/a DCUK: The Duck Company), Diptford, Totnes, TQ9 7NG and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while i) browsing or using this website; or ii) you are a consultant or supplier working for or on behalf of DCUK, including your rights under current laws and regulations. 

Should you be browsing or using this website, if you do not agree to the following policy you may wish to cease viewing/using this website. Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Privacy Notice Key Definitions

  • “I”, “our”, “us”, or “we” refers to the business, DCUK.
  • “you”, “the user” refer to the person(s) using this website.
  • Data Protection Laws means the General Data Protection Regulation, Data Protection Act 2018 and/or the  Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner’s Office.
  • Cookies mean small files stored on a user’s computer or device.

Processing of Your Personal Data

Under Data Protection Laws we control and/or process any personal information about you electronically using the following lawful bases.

We use the contract lawful basis under Data Protection Laws for the processing of your information when you make a purchase from this website, explicitly consent to our email mailing list or in instances where you are a consultant. Your information is used to process your transaction and send you order updates and marketing messages within the scope outlined to you at the point of subscription, or for the purposes of performing the contract we have with you or as required by law or regulatory requirements. We collect the following information from you:

  • identifiers, marital status, title, date of birth and gender.
  • Contact Data: which includes your billing address, delivery address, email address and telephone numbers.
  • Financial Data: includes your bank accounts and payment card details.
  • Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: includes internet protocol (I.P.) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data: includes information about how you use our website, products and services.
  • Marketing and Communications Data: includes your preferences in receiving marketing material from us and your communication preferences.

For trade customers, we additionally collect the following information from you:

  • Details of the services you are contracted to supply to us and any agreed rates
  • Copies of invoices provided by you and bank details for payments of those invoices

You can unsubscribe or manage your personal information at any time through an online system, which you will find links to in any subscription confirmation email, order confirmation email or marketing message we have sent to you.

We will continue to process your information until you withdraw consent or it is determined your consent no longer exists.

Your personal data under the consent lawful basis is not shared with any third parties.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

If you are a supplier, your information will be shared internally with those involved in the relationship with you. The information shared is limited to what is required by each individual to perform their role.

Your Individual Rights

Under Data Protection Laws your rights are as follows. You can read more about your rights in detail here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [ www.ico.org.uk] if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with Data Protection Laws.

Internet Cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device/computer hard drive to track how you use the website to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third-party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device/computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

  • Remembering login status if you have created an account and opted to stay logged in
  • Remembering some basket information that you may have previously added to your basket on our shop

Data Security and Protection

We ensure the security of any personal information we hold, by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet compliance requirements of Data Protection Laws.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email Marketing Messages and Subscription

Under Data Protection Laws we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third-party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with Data Protection Laws. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

Our EMS provider is Klaviyo.
We hold the following information about you within our EMS system:

  • Your name
  • Email address
  • I.P address
  • Subscription time & date

Resources and Further Information

Privacy Notice Information 2022